TROUBLESHOOTING

With ASI, finding answers to the most frequently asked questions about false alarms, sensors, and general troubleshooting solutions are easy to find on our troubleshooting page. If you can’t find the answers here, you can CHAT with a live person to receive additional answers.

HOW DO I RESET MY KEYPAD AFTER AN ALARM EVENT?

Resetting your keypad varies from system to system. Reset instructions for ASI’s most popular systems can be found on our User Manuals page.

WHERE CAN I FIND A COPY OF MY SYSTEM’S USER MANUAL?

Your system’s specific user manual can be found at our User Manuals page.

HOW OFTEN SHOULD I TEST MY SECURITY SYSTEM?

Regular testing ensures the system is able to communicate with our UL Monitoring Station. Your systems should be tested once a day and after any changes to your phone, Internet, satellite or cable service. Refer to your system user guide on our User Manuals page.

HOW DO I USE MY SECURITY SYSTEM?

Watch our Video Guides to learn more about how to use and test your ASI security system.

HOW DO I SET MY SECURITY SYSTEM?

Each security system has its own unique arming sequence. For your system, please refer to your User Manuals.

HOW DO I TEST A ZONE?

The process of testing zones varies from system to system. Please refer to your User Manual for specific instructions.

WHAT HAPPENS WHEN MY SECURITY SYSTEM GOES OFF?

When the system is tripped, your system’s siren will sound and a signal is sent from your security system to ASI’s Monitoring Station, where an operator will dispatch the proper law enforcement authorities or call down your call list.

HOW CAN I AVOID CAUSING FALSE ALARMS?

Sometimes people avoid using their security system because they’re afraid of setting it off accidentally. But if you use your security system regularly, it becomes part of your daily routine, which can help prevent mistakes and avoid false alarms.

There are two ways to arm your system:

AWAY – When leaving your house, you should always arm your system for Away to activate the interior zones such as your motion detectors.

STAY – If you have larger, active pets or pets who climb on the furniture, you should arm your system for Stay so your motion detector does not pick up their activity and cause false alarms.

When coming home, the first thing you should do is enter your 4 digit code to Disarm the system. Then make sure to arm the system again, but this time in Stay mode. This provides an added layer of protection for you and your family while you’re at home. Stay mode activates exterior doors but let’s you move around the home freely without triggering the alarm.

Another way to avoid setting off your alarm accidentally is to make sure everyone in your household knows how to use the alarm.

Be sure to test your system regularly to make sure it communicates properly with our U.L. Monitoring Station. Refer to your system user guide on our User Manuals page. Once you locate your manual you will need to place your system on test. You can call 1-800-299-6220 to put your system on test.

WHAT SHOULD I DO IF A DOOR OR WINDOW CONTACT BREAKS?

If a door or window contact breaks you can bypass the zone, allowing you to keep the system armed with only that zone(s) being bypassed.

For instructions on how to bypass a zone, you will need to refer to your User Manual. If you do not have your system manual available, you can download one from our User Manual page.

You can always call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

WILL BYPASSING A ZONE FIX THE SITUATION?

No. Bypassing a zone should be a temporary solution and the issue must be corrected as soon as possible. Call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

WHAT ARE SOME EVENTS THAT CAN AFFECT MY ALARM SYSTEM OR CAUSE MAINTENANCE ISSUES?

A change in phone provider. If your security system utilizes a landline to send alarm signals to our U.L. Monitoring Station, changes to your telephone service could impact the communication of these signals. If you have a telephone technician visit your home or business, be sure to test the system before they leave to ensure it is communicating properly with our UL Monitoring Station.

Switching to DSL. If you plan to switch to Digital Subscriber Line (DSL) for Internet services, a DSL filter may be necessary to keep your security system communicating properly.

Remodeling. Home/Business repairs can result in cut wires that can prevent you from successfully arming without having to bypass zones. Additionally, sanding and painting may also cause smoke detectors to trip. Remember to save all wireless sensors before disposing of any old doors or windows and be sure to test the system after any remodeling work is done.

Loss of power. When power is completely shut off for repairs or you experience a power outage as a result of severe weather, the system will begin to operate on its backup battery for several hours. Once the backup battery power has been entirely depleted, the system will become non-operational. When power returns, the battery should fully recharge itself. If it is not fully recharged within 24-48 hours, you many need to replace the system battery.

Household pests. Motion detectors may stop functioning or cause false alarms when insects begin to build a new home. Spiders make cobwebs in front of a motion detector or bugs walking across a motion detector are common examples. Rodents may chew on wiring that leads to your devices, causing the device to trigger false alarms or fail completely. Fumigating will only affect your alarm system if you have monitored smoke detectors installed. Keep in mind that fumes can cause smoke detectors to go into alarm.

Decorations and Signage. Items hanging in front of motion detectors are a common cause of false alarms. Signage hung on doors or ceilings interfere with your door contacts or motions and can prevent the system from arming or causing false alarms.

WHAT CAUSES A TROUBLE SIGNAL?

A trouble signal (sometimes indicated in the alarm history by the abbreviation TRB) indicates a possible problem or difficulty with your security system, such as a loose wire, a poorly aligned sensor or a low battery status.

Call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

HOW DO I SILENCE LOW BATTERY BEEPING?

Most systems will begin beeping as a result of a total power outage or failure to recharge the system backup battery.

Call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

MY ALARM WENT OFF ACCIDENTALLY, BUT I QUICKLY PUT IN THE CODE AND SHUT IT OFF. I EXPECTED A CALL FROM ASI, BUT NO ONE CALLED. WHY NOT?

Your system allows for a brief grace period to disarm your system before an alarm signal is sent to our U.L. Monitoring Station. This gives you enough time to cancel the signal and prevent a false alarm.

PROTECTING YOUR PEACE OF MIND SINCE 1926.
TALK WITH AN ASI LIFE SAFETY/SECURITY SPECIALIST TODAY.

GIVE US A CALL

If you do not have a Life Safety/Security alarm system or you’re are unhappy with the system you do have, please call Allstate Security Industries, Inc. At 806-354-3200 or 1-800-299-6220 for a no cost, no obligation proposal. We have security, fire, camera systems for every budget.

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